The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city

Norisca Aliza Putriana; Nunung Nurjanah; Angga Prawira Kautsar

doi:10.5455/njppp.2018.8.1042618122017

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Original Research
Online Published: 13 Jan 2018

Natl J Physiol Pharm Pharmacol. 2018; 8(4): 585-589

doi: 10.5455/njppp.2018.8.1042618122017

The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city

Norisca Aliza Putriana, Nunung Nurjanah, Angga Prawira Kautsar.

Cited By:2

Abstract
Background: Medication errors are adverse events for patients as a result of drug use while the medication is in the control of the healthcare professionals. Medication errors can occur in various processes one of which is in the prescription writing process. Most of prescribing errors arise from incomplete prescriptions. One way to prevent medication errors occurring is improve the service quality.

Aims and Objective: This study aims to determine the relationship between medication errors in prescribing phase and service quality on national health insurance (NHI) patients in pharmacy unit in public hospital in Bandung city.

Materials and Methods: Research design used was observational method through cross-sectional approach using 250 samples consisting of NHI outpatients and non-NHI outpatient prescription. Data were analyzed using statistical analysis of Spearman Correlation testing in R-Studio application.

Result: The result of this study shows that there is a potency of medication errors in prescribing phase indicated by the absence of doctors name 0.8%, patients age 35.2%, patients weight 4.4%, and patients address 8%. The result of Spearman Correlation testing shows that the Sig (two-tiled) P = 0.008 < 0.05 with rho = 0.001058 (positive).

Conclusion: There is a relationship between medication errors in prescribing phase and service quality on NHI patients of Pharmacy Unit in Public Hospital in Bandung City.

Key words: Medication Errors; Prescription; Pharmacy Unit Service Quality

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Pubmed Style

Putriana NA, Nurjanah N, Kautsar AP. The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. Natl J Physiol Pharm Pharmacol. 2018; 8(4): 585-589. doi:10.5455/njppp.2018.8.1042618122017

Web Style

Putriana NA, Nurjanah N, Kautsar AP. The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. https://www.njppp.com/?mno=282235 [Access: June 27, 2026]. doi:10.5455/njppp.2018.8.1042618122017

AMA (American Medical Association) Style

Putriana NA, Nurjanah N, Kautsar AP. The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. Natl J Physiol Pharm Pharmacol. 2018; 8(4): 585-589. doi:10.5455/njppp.2018.8.1042618122017

Vancouver/ICMJE Style

Putriana NA, Nurjanah N, Kautsar AP. The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. Natl J Physiol Pharm Pharmacol. (2018), [cited June 27, 2026]; 8(4): 585-589. doi:10.5455/njppp.2018.8.1042618122017

Harvard Style

Putriana, N. A., Nurjanah, . N. & Kautsar, . A. P. (2018) The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. Natl J Physiol Pharm Pharmacol, 8 (4), 585-589. doi:10.5455/njppp.2018.8.1042618122017

Turabian Style

Putriana, Norisca Aliza, Nunung Nurjanah, and Angga Prawira Kautsar. 2018. The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. National Journal of Physiology, Pharmacy and Pharmacology, 8 (4), 585-589. doi:10.5455/njppp.2018.8.1042618122017

Chicago Style

Putriana, Norisca Aliza, Nunung Nurjanah, and Angga Prawira Kautsar. "The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city." National Journal of Physiology, Pharmacy and Pharmacology 8 (2018), 585-589. doi:10.5455/njppp.2018.8.1042618122017

MLA (The Modern Language Association) Style

Putriana, Norisca Aliza, Nunung Nurjanah, and Angga Prawira Kautsar. "The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city." National Journal of Physiology, Pharmacy and Pharmacology 8.4 (2018), 585-589. Print. doi:10.5455/njppp.2018.8.1042618122017

APA (American Psychological Association) Style

Putriana, N. A., Nurjanah, . N. & Kautsar, . A. P. (2018) The relationship between medication errors in prescribing phase and service quality on national health insurance patients of pharmacy unit in public hospital in Bandung city. National Journal of Physiology, Pharmacy and Pharmacology, 8 (4), 585-589. doi:10.5455/njppp.2018.8.1042618122017

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